Job Description
We are looking for a dedicated Guest Relations Officer to be the welcoming face and key point of contact for patients, families, and visitors. The ideal candidate will foster a supportive and respectful environment, ensuring smooth communication and a positive experience throughout their stay.
Key Responsibilities
- Greet and assist patients, visitors, and families with warmth, professionalism, and empathy
- Provide clear guidance on admissions, discharges, appointments, and general inquiries
- Address and escalate patient concerns as necessary to ensure timely resolution
- Facilitate compassionate communication between patients and healthcare teams
- Offer emotional support and reassurance to patients and their families
- Regularly check on patients’ comfort and satisfaction during their stay
- Maintain discretion and professionalism in sensitive situations
- Promote a respectful and healing atmosphere with kindness and dignity
- Document patient feedback and contribute to service enhancement initiatives
Skills
- Proficient in MS Office and hospitality management systems such as Opera, PMS, and CRM
- Strong problem-solving skills and ability to work effectively under pressure
- Excellent interpersonal and communication skills
- Ability to work flexible shifts, including weekends and holidays
- Bilingual in Arabic and English (mandatory)
Qualifications
- Bachelor’s degree, diploma, or high school equivalent in Hospitality, Business Administration, or related field
- 1 to 3 years of experience in guest relations, front office, or customer service roles
- Presentable and confident with a courteous demeanor
- Team player with high emotional intelligence, cultural sensitivity, and a proactive attitude
- Full-time position with an all-inclusive package based in Qatar
Job ID: 24082505-114VG
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