Work Order Manager

Job Title: Work Order Manager

Job Purpose

To oversee the complete work order lifecycle for the Dukhan Highway O&M project, ensuring timely execution of maintenance tasks, compliance with Ashghal KPIs, and optimal resource allocation in remote desert conditions. This role acts as a critical link between planning teams, field crews, and subcontractors to minimize road downtime and prevent contractual penalties.

Key Responsibilities

1. Work Order Planning & Scheduling

• Receive and prioritize work orders for routine maintenance, emergency repairs, and inspections.
  

• Allocate tasks to in-house crews or subcontractors based on urgency, resource availability, and permit requirements.
  

• Collaborate with the Planning Engineer to align daily activities with long-term maintenance programs.
  

2. Field Execution & Compliance

• Ensure 100% work order closure within Ashghal’s SLA timeframes (e.g., 24 hours for critical repairs).
  

• Verify work quality in coordination with the QA/QC team, ensuring compliance with QCS 2014 standards.
  

• Monitor HSE compliance, including permits for hot works near oil/gas zones.
  

3. Digital Systems & Reporting

• Maintain the CMMS (Computerized Maintenance Management System) for:
  

  • Real-time work order tracking (e.g., SAP, Maximo).
    

  • Historical analysis of asset failures (pavement, drainage).
    

• Generate daily and weekly performance reports for QBC/Ashghal covering backlog, productivity, and completion rates.
  

4. Stakeholder Coordination

• Coordinate with the Traffic Operations Manager for lane closures and diversions.
  

• Escalate issues such as material shortages to the Project Controls Manager.
  

• Liaise with QatarEnergy for work near access roads and oilfield areas.
  

Requirements

Education

• Bachelor’s degree in Civil Engineering, Diploma (2 years) in Construction Management, or a related field from a WHED-recognized institution.
  

• MMUP/UPDA Certification (Grade C or above for engineers).
  

Experience

• Minimum 10 years in work order or maintenance management, including at least 5 years in road/highway O&M.
  

• Oil and gas EPC or construction project experience preferred.
  

• International exposure outside MENA, preferably in desert/remote environments.
  

Technical Skills

• Advanced CMMS proficiency (e.g., Oracle Unifier, Ashghal’s systems).
  

• Knowledge of FIDIC contracts and performance-based O&M standards.
  

Soft Skills

• Fluency in English (Arabic proficiency advantageous).
  

• Strong crisis response skills for emergency work orders (e.g., landslide repairs).

Benefits