Resource Management - Manager

Business Unit Description

Established in the region for over 40 years, PwC Middle East employs over 6,000 people across 12 countries: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Qatar, Saudi Arabia, Palestine and the United Arab Emirates. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market, and beyond.
 

MERC "Middle East Resourcing Center" Business Unit is the deparmtment responsible for supporting the operations for the Consulting Line of Service. The department focuses on multiple competencies such as Resourcing, Business Development, Talent Aqusition & Recruitment, Human Capital, Communications, and Central Finance. MERC Consulting team contributes in the achievements of the consulting line of service by providing the backend support required to delivere high end results to our clients.

Job Summary

Location: Jordan, Qatar, KSA, Egypt, Lebanon 

The Resource Management team plays a pivotal role in supporting the implementation, delivery, and operationalization of RM services, along with the ongoing development and management of the respective business unit. This is a people-focused role founded on effective working relationships with all key stakeholders while supporting the firm’s people agenda. The RM team ensures we have the right people in the right place at the right time to best support our clients.

Roles & Responsibilities

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues. PwC Professional skills and responsibilities for this management level include but are not limited to:
 

• Support the business unit in the delivery of the firm’s programs including the day-to-day responsibility of resource planning.
• Provide guidance and support to BU’s Career Coaches, associates, and relevant stakeholders.
• Plan, coordinate, and implement resource management (workforce planning/deployment/talent management) activity to support the overall Consulting business objectives and RM strategy.
• Act as the main point of contact for all day-to-day deployment and query resolution. Demonstrate a solid understanding and knowledge of the ME Consulting Practice and its various client service offerings across all offices.
• Ensure business and client needs are delivered in an efficient manner by optimizing the allocation of work and deployment of staff. Maximize profitability in conjunction with personal development plans and individuals’ well-being.
• Proactive in relation to the supply and demand challenges of the local and regional business i.e. busy periods, recurring business, urgent client needs, etc.
• Drive, engage, and promote the use of the key resourcing system within the Consulting business in order to forecast and track capacity, forward plan for the business pipeline, and manage skills and capabilities within the business.
• Produce and distribute Management Information (MI) for consulting practice (e.g. graphs, analytical data, trends, monthly and yearly comparisons). Review and analyze reports highlighting BU trends and any risks/exceptions and make deployment decisions based on the data.
• Work with the Finance, Operations, and Human Capital teams to understand headcount and engagement budgeting to enable effective local deployment and to plan accordingly.
• Challenge the Consulting business’ protocols if and when impacting teams’ operational effectiveness i.e. completion of system’s maintenance/timesheets, the accuracy of time recording, etc.
• Build effective working relationships with other functions such as Human Capital (HC), Finance, Learning & Development, and leverage these relationships to ensure RM objectives are met.
• Be available to support with any project work outside of RM as required.

Additional Roles & Responsibilities

Skills and Competencies

• Previous work experience is preferable, within professional services or a large corporate environment, this could include; workforce planning/ resourcing / recruitment.
• Project management / human resources and operations.
• Preferred experience successfully maintaining staff deployment through resource management/allocation technology e.g. Retain, TalentLink, or similar.
• Proven work experience in prioritization/conflict resolution, with the ability to manage complex conflicts between numerous parties in a fast-changing environment.
• Ability to build trusted relationships quickly.
• Strong relationship and stakeholder management experience; ability to interact with people at all levels and from different cultural backgrounds.
• Ability in influencing, challenging, and negotiating effectively.
• Strong Excel skills (pivots / graphs / data analysis) are essential.

Educational Qualifications & Certifications

Education: Bachelor’s degree or equivalent.
Years of Experience: 8+ years of relevant experience of working on human capital problems within a consulting environment, ideally with one of the Big 4 firms, a HR consultancy or a global strategy house, or in a challenging in-house role.
Language Skills: Excellent communication skills (verbal and written). Proven experience of being an integral member of a high-performing and strategic in-house HR team or within a consulting team working on people-related client engagements across multiple industries.