Job Description
We are seeking a skilled Field Services Engineer to join our corporate support team, providing first and second-level IT system support in a shift-based environment. The successful candidate will deliver timely technical assistance, hardware and software troubleshooting, and ensure smooth operation of IT services across the organization.
Key Responsibilities
- Respond promptly to IT incident tickets, ensuring efficient resolution within SLA guidelines
- Follow ITIL-based standard operating procedures for service management
- Provide remote and on-site technical support to end users for hardware, software, and network issues
- Escalate unresolved issues appropriately and document solutions to share knowledge
- Monitor and report ticket status and analyze recurring problems to identify permanent fixes
- Maintain professionalism and patience while managing multiple tasks under pressure
Skills
- Proficient with Windows OS, Microsoft Office, Outlook, Active Directory, and remote support tools such as ServiceNow
- Experience troubleshooting endpoint devices including laptops, desktops, and printers
- Familiarity with ticketing systems and incident management processes
- Strong communication and customer service skills
- Ability to work rotational shifts (24/7) and manage workload effectively
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field
- 2 to 4 years of hands-on experience in IT support, helpdesk, or technical troubleshooting
- Preferred certifications: ITIL Foundation, CompTIA A+, or equivalent
- Open to all nationalities with immediate availability for an 8-month contract role in Qatar
Job ID: 24082504-114VG
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