CSM Onsite Support

We are currently looking CSM Onsite Support for our Qatar operations with the following terms & conditions.

MINIMUM EXPERIENCE AND ESSENTIAL KNOWLEDGE

• Minimum of eight years of Level 3/TAC level of support experience with debugging, diagnosing and troubleshooting skillsets of the domains listed
• Level 3 experience with NOC Monitoring tools Such as OBM, NNMi, APM, SiteScope, SolarWinds, Zabbix
• Application Maintenance of Microfocus Applications (OpsBridge, NNMi, Network Automation, OPTIC Reporting Etc).
• Level 3 Experience in OBM/OMi, NNMi, iSPIs, OPTIC, OBR, APM, SiteScope, Network Automation, Service Manager, BVD, UCMDB, BPM &RUM
• Scripting/Programming on PERL, SHELL, VB, PowerShell, Kusto, Python
• Databases Experience in MS SQL, Oracle, Sybase IQ, Postgres, Vertica
• Well-versed with networking tools such as traffic generators, analysers, etc.
• Application Fine Tuning and Enhancement (Especially NNMi, Ops Bridge & OBR, NPS, BVD, Site scope, Airwave etc)
• Experience of managing technical resources onsite and coordination between customer and the delivery team.
• Proven communication skills with multiple levels of an organization, including interaction with internal/external senior level business stakeholders.
• ITIL Awareness
• High level of IT literacy.

MINIMUM QUALIFICATION

• BE/B.Tech Degree or equivalent in years of progressive experience in Service Provider environments.
• Flexibility in work hours when needed.

Joining time frame: 2 weeks (maximum 1 month)