Quality of Information Technology Specialist (Temporary Contract - 6 Months)
To conduct field measurements and testing of fixed services in coordination with relevant departments, support the review of Quality of Service (QoS) reports within organization, and report/escalate non-compliance issues to the Legal Affairs Unit for enforcement action.
Key Responsibilities
- Conduct regular field measurements and monitor applicable QoS parameters in coordination with the Spectrum Department.
- Conduct testing of fixed services in coordination with the Technical Affairs Department.
- Support in reviewing QoS reports submitted by service providers such as the Quality of Service Compliance Reports and Quality Control Reports.
- Support in reviewing the results of QoS mobile services conducted by the Spectrum Department.
- Support in reviewing reports on testing of fixed services.
- Support in reviewing QoS data from all CRM applications
- Report and escalate non-compliance to the Legal Affairs Unit for required action and enforcement.
- Review reports developed by the QoS Analyst.
Qualifications and Experience:
Education:
Bachelor’s degree in Telecommunications, Information Technology, or a related field.Experience:
Minimum of 7 years of relevant work experience, preferably within a regulatory authority in the ICT and/or Postal sector(s).