Position: Patient Care Coordinator
Position Purpose
The purpose of this role is to co-ordinate patient applications in Patient Access Program(s) in the region.
The jobholder is required to help represent Axios in daily meetings with patients, doctors and carry out administrative duties which will be both field and office based
Duties and Responsibilities
Liaise with hospitals, distributors, pharmacies and patients
Co-payment reimburse solution administration
Work closely with the Program Manager to secure patient file approval
Ensure that patient file are complete and ready to be submitted in a timely manner and in accordance with the project processes, workflow and timeline
Carry out patient, Doctor, Pharmacy and private sector visits for project flow
Ensure that current patients receive their medications quickly and efficiently
Prepare timely monitoring reports (monthly) with patient numbers and charities support as well as quality assurance. Reports (quarterly) for internal This includes monitoring and tracking patient files in collaboration with Axios staff in “real time” as patients proceed through the program
Maintain and update electronic Program files, including patient and quality assurance data
Attending and completing Pharmacovigilance, Pharma and Product Training provided by the Client with a clear understanding of how to collect and report safety data
Reporting any adverse events/product complaints as per client’s requirements and/or Axios SOPPs
Conduct all program activities through exclusive use of Axios’ Patient Management System (PMS)
Conduct administrative duties for the office
Relationships
Work closely with Line Manager and Program Assistant in the region
Reporting to the Line Manager in region
Work with the related divisions of Axios
Maintain ongoing and frequent communication with Axios staff including Axios global staff
Competencies
Application of job Knowledge
Concern for Order and Quality
Adaptability and flexibility
Dependability
Teamwork
Educational Background and Experience
A Degree or Diploma in Social Work or Public Health is ideal
1 to 2 years working experience in an administrative roleis ideal
Good command of both spoken and written English
Experience in data monitoring and management
Experience in customer service management
Job Circumstances
The position is based in our regional office, and it does entail frequent travel to Clients and partners which may be outside your designated region
Flexibility in ability to travel as well as working hours is essential