Job Purpose
- To perform all customer service transactions in risk free manner while maintaining the set service standards at all times.
- To facilitate the credit management process, in terms of the Credit Policy Manual, manage loan documentation portfolio, feed the limits as per sanction/facility letter agreement in core banking systems.
- Ensure NIL Operational Loss
- Guide customers on requirements to ensure right first time for set up.
- First Custodian of original / security documents of CIBG,SME & Retail Mortgage facilities.
- Ensure to forward the documents Original/copy to head office and keep a track.
- Monitor and Update MER
- Ensure error-free processing of balance confirmation/IBAN letters/Liability Letters
- Ensure freeze hold / release are done as per the business instruction
- Ensure execution of draw down on loans as per clients requests by head office
- Collection of processing fees as per RM/SRM instruction
- Monitor and ensure compliance with QCB requirements such as Secret Numbers
- Ensure unit’s continuous support to business units (CIBG, SME & Ret Mortgage and Auto units) while mitigating the credit and operational risks.
- Facilitate the Doha Operations management in projects pertaining to the Operations Division
- Process all retail customer transactions accurately and swiftly and in accordance with the laid down procedures.
- Strive towards reducing wait time and serve time by efficient processing of all
- transactions.
- Strive towards managing customer expectation for each interaction.
- Be vigilant and alert on any possible frauds and risks.
- Provide continuous feedback and seek guidance and assistance and approval from direct supervisor on any irregular / or suspicious transaction.
- Ensure cash shortages and excesses both at counter at zero.
- Adhere to all policies and processes to ensure an acceptable risk rating of the counter
area by Audit.
- Graduate with 5-8 years banking experience.
- Conversant with basic banking terminologies.
- good communication skills in written English and knowledge of Arabic is preferred
- Knowledge of all instruments handled at the counter.
- Good customer service skills.
- Ability to handle pressure.
- Should be detail oriented, quick with numbers, very vigilant.
- Ability to handle routine work with the same enthusiasm and vigour.