The User Experience designer is to drive the simplification of complex end-user problems and craft exceptional digital user experiences across current and future digital channels. The role involves guiding the development of the user experience. The role with a creative and holistic approach across diverse product releases, online channels, and platforms. Impart day-to-day design consulting that fosters a shared understanding of the user-centric intersection between design, content, business, and engineering. The person on the role is build strong relationships and operating rhythms with internal team and outside the core digital team to efficiently implement user experiences that are cohesive, inclusive, and well-informed. The role is to provide support to the Department head in day-to-day maintenance and optimisation of the websites, app and special projects and future experience.
- Provide consultation and present UX wireframes, journey, or prototype to senior management
- Ensure staying updated on latest design thinking & implementation guidelines. Gathering and evaluating user requirements vs business needs, in collaboration with product managers and other stakeholders for new projects.
- Design omni-channel consumer and services. And ensure to transform tasks into intuitive, accessible, and easy-to-use designs through the entire experience lifecycle, from the first-time user to the expert.
- Execute visual, information, interaction, and service design elements of the initiative that meets business and customer needs and delights customers. Communicate the initiative and product to others (Stakeholder, Business Partners) through consumer journeys, storyboards, ecosystem and service designs, prototypes, wireframes, infographics, and other materials.
- Develop UI mock-ups and prototypes that clearly illustrate how sites function and look like. Creating content for the designed pages & coordinating with local brand agency to review content & images.
- Collaborate with Quality team to ensure customer needs are met. Formulating a cross-platform content and managing content across all platforms, Track web analytics to ascertain content engagement levels.
- Design and stay committed to creating elegantly simple user experiences from a complex workflow. Work with stakeholders from across consumer & enterprise teams to design effective user journeys whilst adhering to brand guidelines.
- Ensure all digital assets are accurately placed to ensure meaningful reporting can be established. Gain insight through data analysis to iteratively improve the digital experience and campaign effectiveness.
- Perform any additional project, task or activities assigned/delegated by the Line Manager.
- Bachelor’s degree. in Design, Computer Science, Marketing, Business, or relevant.
- 5+ years of relevant experience in similar position and experience in balancing product, development, and user-centred goals to help shape overall product strategy preferably in telecommunication sector.
- Experience and knowledge of working on a product from Discover to Deliver with an ability to work in a fast-paced environment & adaptive to change and able to lead & handle multiple projects concurrently.
- Experience in leading Cross-functional projects with an ability to communicate complex interaction concepts clearly and persuasively across different audiences and varying levels of the organization.
- Knowledge of HTML, CSS & JavaScript, Adobe XD, illustrator, Figma, Sketch and Service Design with an understanding of SEO/ Analytics tools
- Hands-on strategy formulation experience and must be an excellent communicator to work with many different teams across the company and finally, be passionate for customer experience.
- Possess a clear vision of the future of user experience and pursue forward-thinking design.
