Company Description
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
Be the voice behind the elegance. As a Telephone Operator at MGallery, you ensure every call is answered with warmth, precision, and the distinctive charm of our brand, creating smooth connections and exceptional first impressions.
What You Will Be Doing:
Answer all internal and external calls promptly, courteously, and professionally, ensuring a warm and helpful guest experience.
Direct calls efficiently to the appropriate hotel departments or personnel.
Provide accurate and up-to-date information regarding hotel services, room availability, dining options, amenities, and nearby attractions.
Record and execute wake-up call requests with precision and punctuality.
Handle emergency and security-related calls in strict adherence to hotel safety and response protocols.
Accurately take and relay guest messages, ensuring timely and discreet delivery.
Respond to guest requests and concerns via phone, ensuring follow-up or escalation when necessary.
Assist in managing restaurant reservations, coordinating with F&B outlets to maximize guest satisfaction and optimize seating availability.
Maintain and update the internal telephone directory regularly.
Uphold strict confidentiality and privacy standards concerning all guest and hotel information.
Qualifications
- High school diploma or equivalent.
- Previous experience in a similar hospitality role is preferred.
- Excellent phone etiquette and communication skills.
- Good knowledge of hotel operations and services.
- Ability to multitask and remain calm under pressure.
- Proficient in using telephone systems and basic computer applications.
- Fluency in English; additional languages are a plus.
Additional Information
Your team and working environment:
We are Dream Makers and committed to creating memorable moments for our guests and colleagues inspired by the authentic Qatari warmth and essence of generosity.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Alwadi Hotel Doha is the first MGallery boutique hotel located within Msheireb Downtown Doha, vibrant new retail, commercial and residential development in the heart of Qatar’s capital, offering 213 luxurious rooms and suites with desirable amenities, a spectacular ballroom, and five class meeting rooms, with variety of restaurants and an exclusive spa and swimming pool. Ideal for business or leisure and is just 15 minutes’ drive from Hamad International Airport and 10 minutes from West Bay.
