To be responsible for providing high-quality manicures, pedicures, and nail treatments while maintaining a clean and sanitized workstation at all times
Essential Duties and Responsibilities
General Duties
- Maintain complete knowledge of and comply with all Spa and the Hotel departmental policies, service procedures and standards.
- Consistently contribute to a positive work environment.
- Be aware of all products/services that are offered at Asaya
- Demonstrate a high level of product knowledge and job skills, showing enthusiasm to always increase this knowledge and that of your associates.
- Ability to handle any guest/customer complaints and ensure necessary follow-up. Exercise discretion and judgment to resolve guest complaints, ensuring guest satisfaction.
- Anticipate guests’ needs, being "intuitive", and respond promptly to their needs and acknowledge all guests, however busy and whatever time of day.
- Maintain company confidentiality, ensuring that business dealings within the organization are not discussed with outside parties.
- Be articulate in all operational programs and job skills, showing enthusiasm to always increase this knowledge and that of your associates, acting as a role model to others.
- Greet and consult with clients to understand their preferences and needs.
- Provide personalized beauty advice and styling suggestions.
- Ensure a high level of client satisfaction and build repeat clientele.
- Hair Services:
- Cut, trim, color, style, and treat hair according to client preferences and current trends
- Recommend hair care products and treatments
- Stay updated with new hair styling techniques and products
- Nail Services:
- Perform manicures and pedicures, including gel and acrylic applications
- Provide nail art and design services
- Ensure proper sanitation of nail tools and equipment
- Advise clients on nail care and product usage
- Apply, remove, or touch up gel, acrylic, or shellac nails
- Assess nail health and determine best treatment for optimal care
- Engage in customer consultations and provide necessary nail or hair care services
- Build long-lasting relationships to encourage repeat business and referrals.
- Assist in the control & maintaining nail and hair studio par levels for operational stocks.
- Prepare and clean beauty station in-between appointments
- Sterilize equipment before use
- Inform clients about additional services and offers (e.g. loyalty discounts, eyebrow waxing)
- Give hand and foot massages
- Offer nail and hair care treatment tips (e.g. how to strengthen nails and how to make manicures last longer)
- Up-sell treatments and beauty products, when appropriate
- Take an interest in customers (e.g. chatting with them during appointments and remembering their preferences)
- Comply and adhere to the Rosewood company policies.
- Take on other tasks in addition of the ones stated, in a reasonable framework.
- Be a "brand ambassador" at all times and ensure brand integrity and clarity are always maintained.
- Maintain an understanding of the wellness industry and Asaya philosophy (emotional, physical, nutrition, skin health, community.)
- Understand that as a representative of Asaya they will maintain a healthy, fit appearance and a positive attitude.
- Model the Company’s culture, vision, mission, and core values at all times.
- Be mindful of and active in a Spa & Wellness lifestyle, and strive to inspire wellness-focused change in others.
- Maintain personal grooming and appearance according to the standards.
- Maintain a positive attitude toward guests, co-workers, subordinates, and hotel management. Avoid engaging in gossip or any dialogue that may diminish the direction and goals of the hotel and the hotel group.
Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and employees, unless otherwise stated.
Health & Safety
- Be aware of and comply with safe working practices as laid down under the Health and Safety Act as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
- The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
- Report any defects in the building, plant or equipment according to hotel procedure.
- Ensure that any accidents to staff, guests or visitors are reported immediately in accordance with correct procedures.
- Attend Statutory Fire, Health & Safety training and be fully conversant with and abide by all rules concerning Fire, Health & Safety.
- Be fully conversant with:
- Regulations
- Risk Assessments for your department
- Hotel Fire & Bomb Procedures
- The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.
- As the hotel’s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
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