Job Title: Level 1 (L1) Support Engineer
Location: Doha, Qatar
Experience: 1–2 years
Arabic Speaker
Job Summary:
We are seeking a proactive and detail-oriented L1 Support Engineer to provide first-line technical support for our Smart City platform. In this role, you will handle incident logging, basic troubleshooting, and system monitoring to ensure smooth operations and meet service level agreements (SLAs).
Key Responsibilities:
- Act as the first point of contact for technical issues.
- Log and categorize incidents using ITSM tools.
- Perform initial diagnostics and escalate complex issues to L2/L3 teams.
- Monitor system performance and perform routine health checks.
- Assist with patch rollouts and support tasks as needed.
- Maintain incident records and contribute to knowledge documentation.
Qualifications:
- Diploma or Bachelor’s degree in IT, Electronics, Computer Science, or related field.
- 1–2 years of experience in IT helpdesk or technical support.
- Strong communication and troubleshooting skills.
- Familiarity with ITIL or ITSM processes (preferred).
- Experience with Smart City platforms is a plus.
Skills:
Teamwork, problem-solving, time management, critical thinking, adaptability.
Job Types: Full-time, Permanent
Pay: Up to QAR5,000.00 per month
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