Mandarin Oriental, Doha is looking for a Head Hostess to join our Food & Beverage team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.
As Head Hostess, you will be responsible for the following duties:
- Have a very good understanding of the outlet’s concept and food and beverage offerings including promotions and be able to verbally explain those to the guests.
- Take reservations by phone, by email, through internet booking applications and in person and update the reservations system accordingly as per the standards in place and reconfirm all reservations by phone or email.
- Schedule all reservations and planned seating arrangements with management prior to service period.
- Constantly update the reservation system with an accurate table count and ensure to update and reinstate all available tables as soon as possible.
- Professionally provide alternative dining options if IZU is fully booked or offer the guest a seat until a table is ready and keep them updated.
- Welcome and escorts patrons with the overall objective to delight and satisfy each and every guest.
- Ensure accuracy of all menus: current, spelled correctly, clean and presentable and the menu paper is complete and distributed appropriately.
- Recommend and up-sell the initial beverage offering as per service sequence and forward effectively the order directly to the waiter in the respective station.
As Head Hostess, we expect from you:
- Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
- Experience in a high volume restaurant with highest levels of service is preferred.
- A minimum of 1 year of experience working as Hostess.
- Ability to understand effective approaches of communication with different individuals.
- Very good verbal and written communication skills in English.
Our commitment to you
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
- A competitive salary and benefits packages
- Transportation and Housing provided
- Relocation and Vacation Tickets
