Front Office Manager
Application Deadline: 31 July 2025
Department: Rooms Division, Front Office & Guest Services
Employment Type: Permanent - Full Time
Location: Qatar - Doha
Compensation: ر.ق0 / month
Description
Responsible for the operations of the Reception, Concierge, PABX, Business Center ensuring the highest standards of service in accordance with the operating procedures and Kempinski standards.Key Responsibilities
● Involvement in budget preparations and responsible for profit & loss. ● Maximise hotel revenue by controlling room inventory, group blocking, packages, up- selling, adhering to late charge and double occupancy policies to maximize REVPAR. ● Prepare the annual budget and manning guide and manage the Front Office Department within budgetary guidelines. ● Control the duty roster for sub departments guaranteeing quality as well as considering the highest personnel cost efficiency. ● Oversee all labour cost controls within budget limits and occupancy variances to maximize productivity. ● Conduct interviews with future employees. ● Identify training needs, develop and manage performance. ● Approve training plan of all Front Office sub-departments and follow-up to ensure compliance and efficiency of training activities. ● Manage all operational tasks as well as their respective delegation and follow-up. ● Carry out disciplinary actions in line with company procedures. ● Re-evaluate work flows to improve and optimise organisation. ● Implement and evaluate procedures and policies. ● Ensure clear communication within departments. ● Verify that all information requested by the local police authorities are adhered to and prepared accurately. ● Organise regular departmental meetings. ● Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination. ● Conduct daily walk throughs to ensure quality standards. ● Maintain high visibility with guests and employees, handle customers’ complaints and take corrective action. ● Set short term and long term measurable objectives to continually improve service levels. ● Responsible for maintaining 85% scoring for LQA inspections. ● Greet VIP guests and escort them to their room. Farewell of VIP guests upon departure. ● Manager on Duty weekdays and weekends. ● Rooms Division responsibility in their absence. ● Pre-Opening tasks and responsibilities where applicable.
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