F&B Coordinator - Waldorf Astoria Doha Lusail
An F&B Coordinator provides the F&B Department with administrative and operational support. You will be responsible for carrying out the daily administrative activities of the Food & Beverage department with the purpose of supporting the team in the running of the operation by coordinating all information and communication to outlet managers and team members.
What will I be doing?
As an Administration Coordinator, you will be responsible for performing the following tasks to the highest standards:
- Perform general administrative duties ie; filing, sending emails, typing, scanning, copying, maintaining restaurant customers’ database
- Provide administrative support to the General Manager of Food and Beverage and all F&B outlets
- Manage and maintain General Manager of Food and Beverage, calendar schedules, meetings, and appointments. Record, transcribe and distribute minutes of meetings
- Ensure all complaints received by phone, emails, and reviews are communicated to the General Manager of Food & Beverage immediately
- Provide support to operational needs in the F&B venues whenever needed
- Responsible for handling the Payroll using the OASYS system. Ensure payroll deadline is met accordingly
- Deliver a high level of customer service, both internally and externally
- Respond to customer inquiries promptly, including telephone calls, answer client/booker’s questions about property facilities/services (e.g. restaurants’ hours of operation, menus, prices, packages, promotions, entertainment, and corporate partnerships, etc.).
- Perform venue site tours with potential clients and host-guest(s) at the outlets when required.
- Ensuring all F&B menu, printed and digital collaterals are up to date and in good physical condition
- Cascade information and ensure communication is effectively passed through the department
- Create a request for quote (RFQ) and Purchase Order (PO) through Birchstreet, and ensure all orders are placed in a timely manner.
- Ensure the adequacy of F&B-related equipment or material is available at all times.
- Responsible for ordering office supplies for the entire F&B department and ensuring the inventory.
- Support the team to drive high SALT scores for all F&B areas.
- Provide guidance to F&B team members
What are we looking for?
An F&B Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Flexibility to respond to a range of different work situations
- Ability to work under pressure
- Excellent verbal and written communication skills
- Excellent administration and IT skills
- Excellent grooming standards
- Analytical skills so as to understand key business indicators and competitive trends and develop approaches to these challenges
- Excellent organisational and planning skills
- Experience in a similar role with a proven track record
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Knowledge of hospitality
- Degree-level qualification in a relevant field would be advantageous
- Previous administrative experience in a fast paced environment
What will it be like to work for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
