Culinary Concierge
Application Deadline: 31 August 2025
Department: Food & Beverage
Employment Type: Permanent - Full Time
Location: Qatar - Doha
Compensation: ر.ق0 / month
Description
To function and perform as an ambassador of Food and Beverage Department and head of the Hosts/Hostesses in the outlets while ensuring the upkeep of communication within the Food and Beverage and Culinary Department.Key Responsibilities
● Set an example by reporting to duty punctually wearing business attire according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene always ● Provide a professional and courteous service always and ensure that all employees follow the example ● Be knowledgeable of all services and products offered by the hotel ● Attend daily or weekly Food & Beverage meeting ● Hold weekly/daily meetings with hosts/hostesses of the outlets, schedule and coordinate trainings for hosts/hostesses ● Assist operationally when required, especially during operational peaks or seasonal festivities and minimum once a week to ensure the upkeep of knowledge in the various outlets and departments ● Seek ways to assist the outlet management maximizing their revenues and profits ● Monitor and analyze the activities and trends of competitive restaurants, bars and other hotels banqueting departments ● Respond to any changes within the Food & Beverage department as advised by the hotel management ● Attend all events happening in the hotel (Weddings, Corporate Events and Social Events) ● Attend to all relevant staff meetings and hotel trainings.● Collaborate with hotel concierge, guest relations, front office to maximize capture of in-house guests ● Work in close relation with all front departments in the hotel ● Monitor and report the quality and guest satisfaction with the given tools (K.E.A and other Customer Satisfaction Surveys) ● Assist in handling of guest complaints ● Ensure all hostesses maintain collection of database and prepare report of the same ● Promote the Outlets within the hotel and in town in all marketing communication channels provided by marketing department ● Monitor promotions and report the same to Department Head/Assistant and respected outlets while attending to Food and Beverage Departmental meetings ● Attend to sales calls promoting Food and Beverage Outlets and ongoing offerings ● Prepare reports of reservation system ● Maintain guest portfolios and share the same ● Prepare guest feedback reports and courtesy calls, share the same with the department
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