Key Result Areas:
- Optimize platforms and systems to meet academic & institutional needs
- Liaise between the Academic Affairs unit and Qatar Foundation’s IT department to ensure seamless technical integration and alignment with academic, business, and strategic objectives
- Collaborate with internal and external stakeholders to identify needs and opportunities for digital system enhancements, ensuring that platforms support evolving academic and institutional goals
- Oversee the initial configuration, customization, and continuous improvement of academic digital systems and platforms to ensure they remain responsive to institutional priorities and user requirements
- Monitor system performance, user engagement, and operational metrics; propose and implement enhancements to improve platform effectiveness and user satisfaction
- Lead the troubleshooting and resolution of technical issues; minimize operational disruptions and ensure continuity of service
- Coordinate upgrades, feature rollouts, and system migrations in collaboration with IT and vendors
- Deliver structured technical training and user support to ensure faculty, staff, and students can fully and effectively utilize digital platforms in their academic and administrative roles
- Develop and maintain comprehensive documentation, including user guides, FAQs, system workflows, and training materials, to support both end users and system administrators
- Gather user feedback and use it to drive system improvements
- Ensure that all digital platforms comply with institutional data privacy regulations and national & international standards
- Implement and periodically review system security protocols, including regular security audits and vulnerability assessments in coordination with IT and vendors
- Maintain data access controls and backup protocols to ensure system integrity and business continuity
- Keep abreast of trends and emerging technologies in higher education digital systems; recommend the adoption of or experimentation with tools that support innovations in teaching, learning, and institutional operations
- Explore potential integrations with external systems (e.g., Learning Management Systems, Credentialing Platforms, AI tools) that could enhance digital collaboration and cross-registration efforts throughout Education City
- Perform other duties and special projects as assigned, particularly those related to digital system management, innovation, or strategic transformation within the Higher Education Division
- Other reasonable tasks as assigned by supervisor
Minimum Knowledge, Skills & Experience:
- Bachelor’s degree in Computer Science, Information Technology, Information Systems, or other relevant field
- 2-5 years of full-time work experience supporting the design, development and implementation of digital platforms, system administration, or a related role, preferably in a higher education environment
- Experience working with digital service providers on system configuration, implementation, maintenance, and troubleshooting
- Ability to coordinate between technical, business, and academic units to ensure cohesive and responsive systems
- Strong project management skills, particularly in implementing and optimizing large-scale digital systems
- In-depth knowledge of data privacy, security measures, and compliance with digital system regulations
- Proficiency in ITSM (Information Technology Service Management) tools, frameworks (e.g., ITIL Information Technology Infrastructure Library), and platforms used in academic environments
- Excellent communication skills, with the ability to translate technical information for non-technical stakeholders and to provide effective training
- Strong analytical and problem-solving abilities and experience implementing practical solutions in digital system management
- Excellent spoken English skills with the ability to draft and edit a variety of written reports and communications and to articulate ideas clearly and concisely; Arabic proficiency is an advantage
- Proficiency in MS Office applications
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