Company Description
#BeLimitless
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
Job Description
Job Purpose
The Talent & Culture Coordinator supports the smooth and efficient functioning of the Talent & Culture department through effective coordination of administrative tasks, colleague services, and onboarding processes. This role plays a critical part in delivering a professional and caring colleague experience, aligned with the luxury standards of Raffles & Fairmont Doha.
Key Responsibilities
Colleague Services & Administration
Coordinate flight bookings, accommodation arrangements, and transportation for new hires, repatriations, and business travel in line with company policy.
Assist with the administration of medical insurance enrollments, renewals, and claims by liaising with insurance providers and ensuring accurate record-keeping.
Maintain up-to-date employee records, including passport details, visa copies, and personal files (both digital and physical).
Process colleague requests such as NOCs, employment certificates, and bank letters in a timely and professional manner.
Support the renewal tracking and documentation of visas, QIDs, health cards, and other government-related requirements in coordination with the PRO/HR Admin team.
Ensure all departmental documents, forms, and records are accurately maintained and archived.
Onboarding & Offboarding
Coordinate onboarding logistics, including welcome emails, uniform arrangements, locker assignment, medical checks, QID processing, and access cards.
Prepare colleague welcome kits and coordinate first-day schedules and hotel orientation sessions.
Assist with offboarding procedures such as exit checklists, clearance forms, and final documentation, ensuring a smooth departure process.
General Support & Communication
Provide administrative support to the Talent & Culture team, including managing appointments, filing, and correspondence.
Assist in preparing internal memos, notices, and announcements related to colleague matters.
Maintain departmental inventory (e.g., name tags, ID cards, stationary) and place orders as needed.
Qualifications
Qualifications & Requirements
Diploma or Degree in Human Resources, Business Administration, or a related field.
Prior experience in HR administration or colleague services, preferably in a luxury hospitality environment.
Strong organizational skills and attention to detail with a high level of accuracy.
Excellent interpersonal and communication skills with a courteous and discreet manner.
Proficiency in Microsoft Office applications; experience with HR systems such as OASYS or SuccessFactors is an advantage.
Knowledge of visa processes, insurance procedures, and local labor law is a plus.
Fluent in English; additional languages are an asset.