Position Objective:
Responsible for overseeing and managing the daily operations of the store, ensuring a seamless and positive shopping experience for customers, maintaining store standards, achieving financial targets and relaying feedback about customers and products to relevant role holders. This role requires a strong blend of leadership, organizational skills, and a deep understanding of the fashion retail market.
Key Responsibility:
Financial:
- To drive the store team to achieve the store target and store KPIs.
- To ensure store shrinkage to be less than 0.2% of the cost of sale.
Process:
- To conduct regular financial and stock audits.
- To regularly update track and communicate the store dashboard.
- To maintain the VM standards in the store.
- To maintain the employee records.(Leave Management, Passport, Performance and conduct History, roster management)
- Oversee day-to-day store operations, including opening and closing procedures.
- Set and achieve sales targets, monitor KPIs, and analyze sales performance to identify areas for improvement.
- Conduct regular team meetings to communicate goals, performance expectations, and provide constructive feedback.
- Implement and enforce company policies and procedures to ensure compliance.
- Communicate regularly with higher management, providing updates on store performance, challenges, and opportunities.
- Develop and implement action plans based on performance metrics to drive results.
- Maintaining the back store operation and replenishment of the merchandise.
- Implement and enforce security measures to prevent theft and ensure the safety of both customers and employees.
- Recruit, train, and develop a high-performing sales team.
- Monitor and manage store expenses, budgets, and financial goals.
Customer:
- To drive the store team to achieve club apparel, NPS and DSES goals.
- To maintain a relationship with the mall management.
- To effectively communicate with the office back-end team regarding store-related activities.
- Address customer inquiries and concerns promptly, striving to exceed customer expectations.
- To manage people in regards with performance and conduct of store employees.
Learning:
- To constantly upgrade the skills of self and team and create a pipeline of future store managers
- Identifying the learning gaps of the team and creating a process to address the same.
- Conduct training sessions for new hires and ongoing product knowledge sessions for the team.
Desired Experience:
The ideal Store Manager in a retail company should have 5+ years of progressive experience in customer centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving & exceeding sales KPI targets for stores. A bachelor's degree in business administration, retail management, or a related field is often preferred.