As Spa Manager, you are responsible for the entire spa operations along with the administrative areas. Promote the desired work culture by living the 5 values and priorities – Do the Right thing, Show we care, Aim Higher, Celebrate Difference, Work better together.
Your day-to-day
- Managing the department P&L in line with targets agreed upon.
- Provide strong leadership to the team.
- Create and manage the full spa inventory of products, linen and equipment.
- Co-ordinate the maintenance of all spa facilities and equipment.
- Ensure all cleanliness and FLS standards are in compliance without exception.
- Support Spa team in a positive manner with day to day duties and ensure all standards and SOP’s are being followed to maintain quality in the operation and the guest experience.
- Actively participate in hotel management meetings.
- Delivery of hotel-wide and departmental communication.
- Conducting annual and mid-year performance reviews.
- Coaching and regular feedback sessions of employees.
- Implementation of departmental specific training programs.
- Holds self and others accountable for achieving results.
- Delivers by meeting tough deadlines and uses specific performance measures to track progress and improve future performance.
- Takes steps to follow through, ensuring tasks are fully completed; independently checks to ensure accuracy and quality.
- Develops detailed understanding of the market and guests need.
- Challenges the way things are done; identifies areas requiring change and suggests ideas to support the change.
- Identifies opportunities to improve profitability of own area.
- Implementation and maintenance of brand standards and standard operating procedures.
How do I deliver this?
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.
True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.