Service Operations Manager

Job Summary:

The Service Operations Manager will lead the Measurement Solutions (MSOL) Service function across North MEA. This role is responsible for managing Field Service Leaders and Engineers who deliver a range of field services, including start-ups, troubleshooting (break-fix), and Long-Term Service Agreements (LTSA). The Manager will also be accountable for the Service Profit and Loss (P&L) performance in the region.

In This Role, Your Responsibilities Will Be:

• Advise and manage the MSOL Field Service business in North MEA region as a profit and loss service operation. Supervise the performance of direct Service Leaders, Engineers and LBPs.
• Support LCS Leader in management reporting of Service important metrics.
• Responsible for all operational aspects of the field service dispatch process flow, manage Engineers scheduling based on service requests and ensure timely booking and billing of field services.
• Responsible for quality control and the implementation of the standard processes and procedures in all service work areas.
• Maintain a safe and balanced work environment and ensure all Engineers align with internal policies and Health & Safety requirements.
• Responsible for the planning and execution of Long-Term Service Agreements (LTSA) in accordance with contract/AMC scope and Terms & Conditions.
• Develop and implement efficiency and cost reduction plans through the application of lean service principles, methodologies, and tools.
• Collaborate closely with and support Service Sales, Regional Sales, and end customers in developing and gathering new service business opportunities.
• Responsible for hiring, training, and developing staff for all field services, site training, and support functions.
• Develop a business plan and sales strategy for the market to ensure the attainment of company LCS sales goals and profitability.
• Develop strong customer relationships to ensure long-term customer dedication and growth of the service business.

Who You Are?

• You persist in accomplishing objectives despite obstacles and setbacks.
• You effectively communicate in various settings: one-on-one, small and large groups, or among diverse styles and position levels.
• You build collaboration, allowing others across the organization to achieve shared objectives. You achieve gained trust and support of others.

For This Role, You Will Need:

• Qualified in an Engineering field (Instrumentation/Electronics/Electrical or Mechanical) or Equivalent Experience
• A proven track record in a similar role.

Preferred Qualifications That Set You Apart:

• Minimum of 10-12 years’ service experience serving a process industry, with at least 2 years in handling a service operation.
• Hands on supervision of field service and field installation of MSOL products and systems as well as sound solid understanding of service techniques, tools and procedures.
• Excellent organizational skills and ability to be a great teammate.
• Must be proficient in the English language, both Written and Verbal

Our Culture & Commitment to You!

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide, medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the job training.