Company Description
Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
Job Description
An Outlet Manager oversees daily operations of a retail or hospitality outlet to ensure smooth functioning, high customer satisfaction, and achievement of business targets.
Key Responsibilities:
Operations Management:
- Manage day-to-day outlet operations, including opening/closing procedures.
- Monitor inventory levels and ensure timely replenishment.
Team Leadership:
- Supervise and train staff to deliver excellent customer service.
- Create staff schedules and manage performance evaluations.
Customer Service:
- Address customer concerns promptly and professionally.
- Maintain a welcoming environment to enhance the customer experience.
Sales and Revenue:
- Drive sales to meet or exceed targets.
- Implement promotions and upsell products/services.
Compliance and Reporting:
- Ensure adherence to safety, hygiene, and company policies.
- Prepare daily/weekly reports on sales, expenses, and staff performance.
Qualifications
- Bachelor’s degree in business, hospitality, or related field (preferred).
- 2-5 years of experience in hospitality managerial role.
- Strong leadership, communication, and organizational skills.