Plan, develop, implement, and manage numerous services related to property management, office premises, maintenance of physical infrastructure, security systems, payment processing, building projects and office maintenance efficiently and cost effectively to support smooth functioning while ensuring compliance with statutory requirements and Bank’s policies.
- Adherent to bank’s code of conduct and values
- Interact with business unit heads and internal category “customers” (requisitioner within Mashreq)
- The position provides administrative and technical support to all branches in Qatar, to maintain adequate and timely supply of services, purchase & procurement of goods and services, bank’s fixed assets/ premise upkeep and maintenance.
- Effective support to all groups/ departments on relocation, renovation / projects/branches expansion and market survey for new premises/ sites to ensure quality performance with minimal cost.
- Telecommunication facility to all branches and connectivity to HO.
- Communication including telephone & mail department timely delivery of swift customers payment instruction/ branches mail collection and deliveries
- General services like hospitality, travel & transport, major bank events.
- Maintain the highest quality of services and minimize cost of related services.
- Liaise with QCB and all ministries for required approvals on premises, ATMs, and facilities management.
- Full compliance with QCB and other regulatory bodies/ authorities with regard to premises / security / procurement and general admin related functions.
- Responsible to manage central CCTV & security monitoring room for all locations, including offsite ATMs, Branches and HO
- Control, monitor and process all expenses in line with ADM/Delegations
- Ensure that the expenses are properly allocated on the appropriate cost center.
- Responsible for updating SOP & SLA with other departments and external service providers companies.
- Record and control all fixed assets of the bank.
- Set and update the approved vendor list.
- Follow all complaints regarding the general services, premises and security and ensure problem solving.
- Create proactive methods.
- Explore avenues to reduce costs by negotiating with various vendors or exploring new ones.
- Set new hotel agreements, functional agreements, Logistics agreements and negotiate.
- Expansion of Mashreq bank network (New branches)
- Identification of location
- Deal with landlord & negotiate for rent.
- Propose layout to business line for approval.
- Deal with consultants.
- Invite contractors for tendering.
- Select the best offer and deal with the winner.
- Follow up with the contractors and consultants to finalize renovation of the branch.
- Solve all problems with neighbors/ landlords/ municipality.
- Deal with different governmental areas in various issues such as Water, Telecom Qatar (Ooredoo and Vodafone), Electricity Deal with QCD, Municipality, MOI inspection team to get final approval for opening the branch.
- Install & supply all branch furniture and equipment.
- Streamline / re-engineering the purchases/procurement process to ensure quality, consistency, standardization, timeliness and cost effectiveness of goods and services and conformity with external and internal regulations.
- Tenants’ contracts reviewed periodically to ensure validity enforceability.
- Effective management of bank’s assets
- Ensure timely renewal of all bank licenses from ministry and QCB.
- Ensure all maintenance contracts and leasing agreements for hiring premises are regularly renewed and the assets of branches are fully insured.
- Negotiation with landlords and coordination with building consultant / contractors in terms of full-fledged logistic support towards new branch opening / launching.
- Prepare capex / administrative expenses, budgeting for the branches/HO and records updating.
- Ensure all required policies are valid/ promptly reviewed or legally valid.
- A business Graduate with major Economic, Finance or International Trade and Certified qualification is must.
- Minimum 5-7 years of experience leading administration & functions with the last 3 years in service industry / banking environment.
- Familiar with local market dynamics and regional/ international in general.
- Good knowledge of property management
- Knowledge of local regulations will be an added advantage.
- Strong PC Skills i.e., Excel, Word, MIS office, Power Point, and effective communication.
- Good command over automated analytical tools to support vendor analysis, evaluation matrix, performance analysis, SLA, TAT measurements etc.
- Professional, with a proven track record of integrity and ethical values without any doubt.
- Proven leadership skills along with strong inter-personnel, communication & organizational skills.