To lead and work closely with respective managers, across diverse digital development, monetization and operations specializing in product ownership, portfolio development, team management, operations management, and customer-oriented product roadmap development in both agile and waterfall environment. The incumbent is to ensure to continuously increase digital revenue and experience by building and operating the capability, giving direction for end-to-end digital products, eCommerce, and customer journeys, leveraging excellent customer experiences (UI/UX), solving problems, creating concepts, and overseeing creative digital solutions.
The person on the role is to manage and monitor Digital Roadmap delivery with implementation budget of, manage Digital Operations with OPEX, manage proficient team to ensure development, operations and monetization of Vodafone Qatar’s Website, eCommerce, App, Self-care, USSD, IVR, Chatbot, A.I., M.L and conversational marketing portfolios. Create business cases along with Finance, campaigns and manage product lifecycle. Manage capability and operations to generate given revenue, digital payments and recharges targets.
- Manage and own Vodafone’s all Digital assets and components within given CAPEX and OPEX budget, including website, e-Commerce, App, Self-care, USSD, IVR, Chatbot, A.I., M.L. and conversational marketing from development delivery and operations aspect.
- Ensure Digital portfolio all together bringing agreed revenue, bill payment and recharge targets.
- Manage Digital Channels operations, availability and agreed SLA.
- Manage digital team to develop, operate, and monetize Vodafone Qatar’s Digital portfolio.
- Manage 15+ outsourced platform, commercials, and contract to leverage best outcome for Vodafone Qatar.
- Be the central SPOC for Digital assets of Vodafone Qatar and liaising with CBU, EBU, IT Domain, IT ops, network, HR, Finance, Regulatory, Legal and Supply Chain stakeholders.
- Maintain uptime of all Vodafone’s Digital Platform liaising with ITOPS and capacity forecasting.
- Own end to end all digital processes, communications, and P&L.
- Research customer needs, manage user stories, backlog, development, product management, Insight, Project Delivery, Budget, and product releases.
- Manage interaction of customers in channels to leverage and increase revenue in eCommerce and My Vodafone app.
- Perform related tasks consistent with skills and abilities and general responsibilities as assigned by the Line Manager.
- Bachelor Degree in IT/Engineering or relevant.
- 10 years of relevant experience and Agile SDLC in digital development and roadmap management, preferably in telecommunication sector. Including 5 years of experience in digital team management.
- Experience and knowledge of product ownership & management, digital P&L financials, and digital growth hack & revenue.
- Revenue contribution from Digital portfolio.
- Delivery of capability and features 95% of agreed roadmap of My Vodafone App, Website, eCommerce, USSD, IVR, Chatbot and A.I. Chat Platform, conversational marketing, and lead platforms.
- Ensure operationally all channels are up to date with all Vodafone’s promotion.
- Ensure eCommerce delivery of Device and Plan sales.
- Ensure timely execution in different channels for market competition.
- Revenue contribution from Digital portfolio.