PLEASE ONLY APPLY IF YOU MEET BELOW REQUIREMENTS.
A proof of previous Team Leader or Supervisor role in the call center. Proficiency in MS excel & Power Point.
Availability: Immediate hire
Employment Type: Full-time
About the Role:
We are seeking an experienced Call Center Team Leader to drive excellence in customer interactions. The ideal candidate must be bilingual (Arabic & English), available immediately, and hold a own visa. A proven track record of success in previous leadership roles within the call center industry is a must.
Key Responsibilities:
- Assist the call center manager to oversee the daily operations of the call center, ensuring efficient and high-quality service.
- Monitor KPIs and SLAs, ensuring operational goals and performance targets are met.
- Handle escalations and complex customer issues effectively.
- Generate and analyze reports to track performance, identify trends, and implement corrective actions.
Required Qualifications & Experience:
- Bilingual (Arabic & English) – Must be fluent in both languages.
- Experience in BPO, or technical support is a must.
- Immediate Availability – Must be ready to start right away.
- Proven Track Record – At least 5+ years of experience in call center, with a history of successfully leading teams and improving operations.
- Strong leadership and people management skills.
- Proficiency in call center software, CRM systems, MS Office, and reporting tools.
How to Apply:
Interested candidates meeting the above criteria should send their CV and a cover letter detailing their achievements in previous roles to careers@dotlynx.ca.
Subject field should read: Call Center Team Leader Application- (Your Name)
Only candidates who meet the stated requirements will be contacted for interviews.
Job Types: Full-time, Permanent
Experience:
- Call Center Team Leader/ Supervisor: 3 years (Required)
Location:
- Doha (Required)
Expected Start Date: 15/06/2025