Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
We are seeking an experienced and customer-focused Bell Captain to join our prestigious hotel in Doha, Qatar. As the leader of our bell staff, you will play a crucial role in ensuring exceptional guest experiences from arrival to departure.
- Oversee and coordinate the bell staff team, providing leadership, training, and motivation
- Greet guests upon arrival, offering a warm welcome and assistance with luggage and transportation
- Manage the efficient handling of guest luggage, including storage and delivery to rooms
- Coordinate with other departments to ensure seamless guest services and resolve any issues promptly
- Maintain the cleanliness and organization of the hotel lobby and entrance areas
- Supervise the upkeep and maintenance of hotel vehicles used for guest transportation
- Provide guests with information about hotel amenities, local attractions, and transportation options
- Implement and maintain high standards of customer service among the bell staff team
- Monitor and manage bell staff schedules to ensure adequate coverage during all shifts
- Handle special requests and VIP arrivals with utmost professionalism and attention to detail
- Conduct regular team meetings and performance evaluations to maintain service excellence
Qualifications
- Minimum of 2 years of experience in a similar role within the hospitality industry
- Valid driver's license with a clean driving record
- Proven leadership skills with at least 1 year of supervisory experience
- Excellent customer service skills and a passion for creating memorable guest experiences
- Strong communication and interpersonal skills in English; knowledge of Arabic or other languages is a plus
- Proficiency in hotel property management systems (e.g., Opera)
- First aid certification (preferred)
- In-depth knowledge of Doha and its attractions
- Ability to work flexible hours, including nights, weekends, and holidays
- Physical stamina to stand for extended periods, walk frequently, and assist with luggage
- Problem-solving skills and the ability to make quick decisions in a fast-paced environment
- Professional appearance and demeanor
- Strong organizational and time management skills
Additional Information
Your team and working environment:
Life is a journey. Live It well.
Are you a highly organized and proactive individual with a passion for the hospitality industry? This role offers a unique opportunity to be at the heart of our hotel's operations, providing critical support to our leadership team. If you thrive in a fast-paced environment, with a passion to do, and have exceptional communication skills, we want you on our team. Join us and play a key role in delivering exceptional guest experiences and driving our hotel's success.