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Job Description
Job Purpose:
To assist in delivering a personalized, refined, and anticipatory butler service to Raffles Doha's distinguished guests. The Assistant Butler plays a crucial role in creating a seamless, luxurious guest journey by attending to their needs with discretion, precision, and grace.
Key Responsibilities:
️ Guest Service & Experience
Deliver a warm, elegant, and anticipatory welcome and farewell to guests.
Handle in-room check-ins/check-outs, packing/unpacking, and valet services.
Ensure guest preferences, special requests, and VIP setups are executed flawlessly.
Provide discreet and efficient service, maintaining the highest level of confidentiality and guest privacy.
Coordinate with other departments (Housekeeping, In-Room Dining, Spa, Concierge) to ensure a seamless guest experience.
Daily Butler Operations
Conduct room inspections prior to guest arrivals and after departures.
Restock and maintain the guest’s personal amenities, minibar, and stationary as per standards.
Handle guest laundry, pressing, and shoe-shining requests with care.
Maintain accurate guest profiles and preferences using the property management system.
Administrative & Coordination Duties
Liaise with the Head Butler to ensure proper guest assignment and workload distribution.
Prepare daily reports on guest preferences, feedback, and special occasions.
Ensure guest histories are accurately maintained and communicated across teams.
Professionalism & Grooming
Maintain impeccable grooming, etiquette, and uniform standards at all times.
Be a true Raffles ambassador, embodying the service philosophy: “We are ladies and gentlemen serving ladies and gentlemen.”
Continuously update service knowledge and skills through on-the-job training and learning modules.
Qualifications
Qualifications & Requirements:
Experience in a luxury hotel or private residence in a guest-facing role (Butler, Concierge, VIP Host, etc.)
Fluency in English; additional languages (French, Arabic, Russian, etc.) are an asset
Strong attention to detail, poise, and an intuitive approach to service
Knowledge of luxury etiquette, service protocol, and handling high-profile/VIP guests
Ability to work flexible hours, including evenings, weekends, and public holidays
Familiarity with Forbes 5-Star service standards is a strong plus